I always struggled to see how what Lean teaches us about pull systems can be applied to software development processes. That was until I had an “Aha!” moment a little while ago helping a client apply lean and agile principles to their delivery process.
The big fat lie
I understand how queuing theory can help identify and reduce bottlenecks in processes and have used finger-charts and kanban-boards to do this for a while, but I still find calling this a “pull system” to be slightly disingenuous. All that’s happening is that more “stuff” is being pushed based on a trigger when certain buckets get too low. This reminds me of my annoyance with early technologies on the web that were touted as being “push” but were really just “repetitive-pull” (but not in a good way). I’ve never seen a software organization where the developers have said to the business or product people “we’ve got nothing to do, can you think up some new projects or features for us please?”.